Please stay healthy, be safe and take care!
Please stay healthy, be safe and take care!

Shipping & Delivery Info

We are so sorry that shipping delays have been inevitable during the epidemic. Due to widespread suspension of international flights and the long customs clearance process, the delivery time of your package might be longer than expected. 

 

However, rest assured we are working with partner airlines and other postal operators to move items as quickly as possible. We will also ensure you can track our orders for an extra piece of mind.

 

Estimated delivery time:

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time (3-7 business days) for your order and adding the transit time.

 

Country Estimated* Shipping Time (business days)
United States 12-30
France 25-30
Canada 12-25
Norway 25-30
Italy 25-30
Belgium 25-35
United Kingdom 15-30
Spain, Germany, Australia 15-25
India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates 20-35
Austria, Singapore, Switzerland 12-25
Ireland 12-15
South Africa 25-40
Mexico 15-30
Brazil 30-45
Other countries 15-40

 * All estimated delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

 

Tracking your order:

You will receive a confirmation email containing a tracking number and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your tracking number, you can use our Order Lookup. Please allow 1 to 3 working days for the tracking information to show up.

 

Important Notes:


If you haven’t received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.


It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Wrong address disclaimer: it is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.


After receiving your order, we conduct a Quality Control check and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; However, it can also be affected by the item's stock status and demand. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.