We source our inventory from several partnered warehouses & factories located in the US, Europe & Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we will have items produced and sent out from wherever inventory is most accessible and convenient to the order's destination.
We've made it easier than ever to track orders after they have been placed.
Simply head over to our order tracking page and there you can enter your the requested information to find the real-time update of your shipment. We will also be updating you via email regarding the status of your order so make sure that you've added PeekWise to your email contacts list - after all we're friends, aren't we?
If for whatever reason you cannot find the information you're looking for, please contact us at firstname.lastname@example.org and we can give you all the details needed about your order.
You will receive an email with all your required tracking number(s) once your order has been shipped. Handling and processing your order often takes 1-3 business days but may take up to 7 business days on a busy period.
If you have not received your tracking number within 7 business days, kindly send us an email at email@example.com.If you are unsure of your tracking number, you can use our Order Lookup.
We all make mistakes, not to worry. Drop us a message and we’ll do everything we can to stop it. Sometimes we can’t, please don’t hate us. Worst case scenario; you can return it to us for a full refund.
If you need to cancel or make any changes with your order, it is your responsibility to contact us within 24 hours from the date your order is placed.
We process all orders for shipment the very next business day and it may be impossible to cancel or make any changes once it has undergone this process.
We cannot guarantee any cancellation or changes to your order if you contact us any time beyond 24 hours you have placed your order.
It also your responsibility to ensure you enter your shipping and billing information correctly. We are not responsible for any orders that do not arrive due to a mistake in the shipping address. However, we can definitely always work out a solution to have a replacement sent to the proper address at a reduced cost to preserve customer satisfaction.
Please contact us at firstname.lastname@example.org for any inquiries regarding order cancellations or changes.
No stress! This is normal and your remaining items are on its way. Here at PeekWise we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
We allow up to 24 hours from the date your order is placed to cancel or make any changes to your order.
Please understand that we are not responsible for any orders that fail to deliver due to wrong address input, and will not be able to cancel any orders after 24 hours your order has been placed.
Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. So please take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information. Please review your order carefully before submitting your order!
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.
If you can not find your confirmation email in your normal inbox, it is worth checking in your spam or junk mail section. And, of course, you can always contact us to get any information you may need regarding your order.
Rest assured that your personal data is safe & secure with us. Our risk control system, industry-leading encryption and fraud prevention tools ensures your payment security.
PeekWise runs on an SSL Secure payment processing system which ensures that your payments and personal information are 100% encrypted. Your payments are used as a one time basis per item purchased and is not stored in any database.
We love what we do and we want you to love your items! That's why we have a 60 Days Unconditional Refund Guarantee for Unwanted & Unused Items.
If the product isn't used and is in it's original packaging, unworn, with no visible wear, smells or animal hair, it may be returned within 60 days after arrival for a Full Refund.
Please understand that because we have already paid for shipping costs on our behalf in order to provide free shipping for all orders, we do not cover the costs for returns nor provide pre-paid shipping labels. Click here to read more about our Returns, Refunds & Exchanges Policy.