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Help Center


Orders, Shipping & Tracking

Do you ship internationally?

Where do you ship from?

How long does it take for my order to ship out?

When can I expect my order to arrive?

Do I have to pay for shipping?

How can I track the status of my order?

Where is my tracking number?

Can I cancel or make changes to an order?

My parcel arrived but it's missing one or more of my items!

Will there be taxes/duties on my product?

Orders with incorrect address information

Can I ship the products to an address that does not match my billing address?

How do I know that my order is confirmed?


What payment options do you accept?

Are my payments and personal information secure when purchasing?

How do I use my voucher/discount code?

Returns, Refunds & Exchanges

What is your refund/return policy?

What if I never received my package or the item(s) is defective/damaged/incorrect?

Can I exchange my item for something else?

How long does it take to get a refund?

What is the Money-Back Guarantee and what does it cover?